Protecting Life and Our Environment
Call Now for Service: (585) 733-1748
OTM IT Support Book
Search for solutions and quick fix for any IT support related issues before filling a ticket for assistance from IT admin.
Blue Screen
Computer/Device Crash Screen
Problem: Your computer/device keeps crashing and/or has a completely blue screen with error messages.
Causes: Error in internal disk memory usually resulting from hard shock to device (e.g. falling of device).
PC Not Powering On/Off
Computer/Device is not turning on/off even after several attempts
Problem: The system is unresponsive, does nothing when power button is pressed.
Causes: (Hardware) No power to the computer/device or the device is completely dead.
Slow Computer
Not sure if your Computer/Device is running too slow or just frozen.
Problem: .The system is unresponsive, takes a while to start-up or load a page.
Causes: Running multiple programs and applications or several web pages and browsers at the same.
PC Keeps Acting Unstable
E.g. Device shuts down and back on continuously
Problem: The system is acting very unstable and wouldn't work as normal.
Causes: (Software) Operating System error, and is likely compromised or infected with virus.
Can’t log in
Forget Password or Username.
Problem: The system does not recognize the username or password entered.
Causes: The username or/and password doesn't match what is in the system.
Can't Find Default Web Pages
Missing pre-loaded work tabs on web browsers
Problem: The pre-loaded tabs on Google Chrome or/and Internet Explorer (IE) don't show up.
Causes: Running multiple web browsers simultaneously or wrong program start up mode.