OTM IT Support Book

Search for solutions and quick fix for any IT support related issues before filling a ticket for assistance from IT admin.

 

 

 

Blue Screen

Computer/Device Crash Screen

Problem: Your computer/device keeps crashing and/or has a completely blue screen with error messages.

Causes: Error in internal disk memory usually resulting from hard shock to device (e.g. falling of device).​

PC Not Powering On/Off

Computer/Device is not turning on/off even after several attempts

Problem: The system is unresponsive, does nothing when power button is pressed.

Causes: (Hardware) No power to the computer/device or the device is completely dead.

Slow Computer

Not sure if your Computer/Device is running too slow or just frozen.

Problem: .The system is unresponsive, takes a while to start-up or load a page.

Causes: Running multiple programs and applications or several web pages and browsers at the same.

PC Keeps Acting Unstable

E.g. Device shuts down and back on continuously

Problem: The system is acting very unstable and wouldn't work as normal.

Causes: (Software) Operating System error, and is likely compromised or infected with virus.

Can’t log in

Forget Password or Username.

Problem: The system does not recognize the username or password entered.

Causes: The username or/and password doesn't match what is in the system.

Can't Find Default Web Pages

Missing pre-loaded work tabs on web browsers

Problem: The pre-loaded tabs on Google Chrome or/and Internet Explorer (IE) don't show up.

Causes: Running multiple web browsers simultaneously or wrong program start up mode.

Company

Capability Statement

General

Services

Brochure

Damage

Prevention

Brochure

Office/Mailing Address

400 Air Park Drive, Suite 30, Rochester, NY 14624

Call

T: 585-733-1748

Utility, Utility Locating, Private Utility Locating, Utility Locating Rochester,  Utility Locating Buffalo, Locating, Gas Leak, Water Leak, Leak Detection, Cathodic Protection
Utility, Utility Locating, Private Utility Locating, Utility Locating Rochester,  Utility Locating Buffalo, Locating, Gas Leak, Water Leak, Leak Detection, Cathodic Protection
Utility, Utility Locating, Private Utility Locating, Utility Locating Rochester,  Utility Locating Buffalo, Locating, Gas Leak, Water Leak, Leak Detection, Cathodic Protection

Email

General:   Admin@otmlocating.com

Locating:  Pl@otmlocating.com        

Fax

T: 585-434-3399

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Utility Management Services

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